FAQ’s

In the unlikely event that we have to cancel a session, we will book your child on to an alternative session of your choice and will contact you at the earliest opportunity. This will only happen in the event of extreme weather conditions, lack of take up or events beyond our control.

We ask that you give us a minimum of 24 hours’ notice to cancel a session. If you cancel within the 24hr period, we will generally not be able to offer a refund as we will have assigned staff and resources. If you cancel due to illness within the 24-hour period, any refund will be at our discretion.

‘’ There’s no such thing as bad weather, only the wrong clothes’’
Having the right clothes and shoes can make the difference between children having a great time or feeling miserable. We intend to have lots of fun, please understand that this will include play, exploration and may include mud ! We accept no liability for dirty or torn clothing. Please see our checklist below:
• Long sleeved t-shirt or shirt
• Fleecy top or jumper
• Full length trousers
• Warm socks and an extra pair.
• Waterproof coat (and trousers if wet)
• Waterproof boots or wellies
• Sunhat
• Small rucksack for spare jumper, socks & waterproofs.
• Long hair should be tied back for safety.
Shorts and short sleeved T-shirts will not protect your child from scratches or nettle stings !

We will provide a drink and campfire snack as part of any half day session.

Full day sessions include a mid-morning drink and snack, with the option of a hot lunch at an additional cost, which can be added to your booking. Please ensure any dietary requirements are added on the booking form.

If your child is attending with a packed lunch, please ensure it is adequate for the day with additional snacks and a drink, we will be outside and active all day – it’s no fun being hungry in the woods!

Please ensure any dietary requirements are added on the booking form.

Sessions will not run if the Met weather forecast shows a predicted wind speed of 40mph or above for any part of the day. In these circumstances we will make a decision to cancel on the evening previous day. We will inform parents/guardians by email and text using the information you supply at booking.

If we cancel because of adverse weather you will be offered a day in lieu. We do not offer cash refunds for bad weather cancellations.
If unpredicted high winds, or thunderstorms develop during a session then we will evacuate the site immediately. In that instance we will contact you via the emergency numbers you give at booking and ask you to arrange to collect your child. We do not offer refunds or days in lieu for cancellations due to lightning/high winds developing during the day.
Very occasionally we may end a day early due to extremely inclement conditions, this decision is taken at the discretion of the leader at the site on the day, based upon their judgement on the welfare of the children and we do not offer part refunds.