FAQ’s

What Happens if I/you cancel?

In the unlikely event that we have to cancel a session, we will book your child on to an alternative session of your choice and will contact you at the earliest opportunity. This will only happen in the event of extreme weather conditions, lack of take up or events beyond our control.

Cancellation by Parent or Carer

We ask that you give us a minimum of 24 hours’ notice to cancel a session. If you cancel within the 24hr period, we will generally not be able to offer a refund as we will have assigned staff and resources. If you cancel due to illness within the 24-hour period, any refund will be at our discretion.

What time can I drop my child/children to holiday club?

Drop off and registration is from 9 – 9:30, please do not arrive before this time as we will be in the woods preparing for the day. If your child will arrive late, please contact us so that a member of staff is available to greet your child at the gate, we ask that this is only in exceptional circumstances as it will disrupt our planned activities.

Can somebody else collect my child?

You are responsible for signing your child in and out each day, if someone else is collecting your child please notify a member of staff on arrival.

Can I attend holiday club with my child?

No adults may accompany children on our holiday club without prior arrangement with us. We require a current DBS check before allowing adults to accompany, and this is at our discretion.

What is suitable clothing?

‘’ There’s no such thing as bad weather, only the wrong clothes’’
Having the right clothes and shoes can make the difference between children having a great time or feeling miserable. We intend to have lots of fun, please understand that this will include play, exploration and may include mud ! We accept no liability for dirty or torn clothing. Please see our checklist below:
• Long sleeved t-shirt or shirt
• Fleecy top or jumper
• Full length trousers
• Warm socks and an extra pair.
• Waterproof coat (and trousers if wet)
• Waterproof boots or wellies
• Sunhat
• Small rucksack for spare jumper, socks & waterproofs.
• Long hair should be tied back for safety.
Shorts and short sleeved T-shirts will not protect your child from scratches or nettle stings !

Does my child need food?

We will provide a mid- morning drink and campfire snack, any dietary requirements should be included on the session consent form. Please send your child with an appropriate packed lunch and additional drinks and snacks and bear in mind, we will be outside and active all day – its no fun being hungry in the woods after a busy day!

What is extreme Weather?

Sessions will not run if the Met weather forecast shows a predicted wind speed of 40mph or above for any part of the day. In these circumstances we will make a decision to cancel on the evening previous day. We will inform parents/guardians by email and text using the information you supply at booking. We will also put a note on the home page of our website. If we cancel because of adverse weather you will be offered a day in lieu. We do not offer cash refunds for bad weather cancellations.
If unpredicted high winds, or thunderstorms develop during a session then we will evacuate the site immediately. In that instance we will contact you via the emergency numbers you give at booking and ask you to arrange to collect your child. We do not offer refunds or days in lieu for cancellations due to lightning/high winds developing during the day.
Very occasionally we may end a day early due to extremely inclement conditions, this decision is taken at the discretion of the leader at the site on the day, based upon their judgement on the welfare of the children and we do not offer part refunds.